Terms & Conditions

Kasba Groceries Limited (“Kasba”, “we”, “our”, “us”) provides this website and online shop for customers wishing to our products. By using our website or placing an order, you agree to the following Terms & Conditions.

1. Company Information

Kasba Groceries Limited
Registered in England & Wales
Company number: 16769187
Registered office: 86-90 Paul Street, London, EC2A 4NE

2. Eligibility

You must be at least 18 years old to place an order. By using our site, you confirm that the information you provide is accurate and complete.

3. Products & Availability

  • We take care to ensure product descriptions, images, and prices are accurate.

  • All products are subject to availability. If an item is unavailable after you place an order, we will notify you and issue a refund or offer an alternative.

  • As our items are artisanal and natural, slight variations in flavour, colour, or packaging may occur.

4. Prices & Payment

  • All prices are shown in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of order.

  • We accept major debit and credit cards, and other payment methods listed at checkout.

5. Delivery

  • We currently deliver within the UK (and internationally where stated).

  • Shipping costs are displayed at checkout.

  • Delivery times are estimates and not guaranteed, but we will do our best to deliver within the stated timeframe.

  • Risk of loss or damage passes to you once the goods are delivered.

6. Returns & Refunds

  • For food products, we can only accept returns if items are faulty, damaged, or incorrect.

  • If your order arrives damaged, please contact us within 14 days of delivery with photos.

  • Refunds will be made to the original payment method within 7–10 working days after approval.

  • For non-perishable items, you have the right to cancel within 14 days of receiving your order in line with UK consumer law.

7. Allergens & Health Information

  • Our products may contain allergens such as nuts (e.g., almonds in amlou). Please check product descriptions carefully before purchase.

  • We are not responsible for adverse reactions due to undisclosed allergies or misuse of products.

8. Intellectual Property

  • All content on this website (text, images, logos, recipes, etc.) is the property of Kasba Groceries Limited unless otherwise stated.

  • You may not copy, reproduce, or use our content without permission.

9. Limitation of Liability

  • We are not liable for indirect or consequential loss arising from the use of our products or website.

  • Nothing in these terms excludes our liability for death or personal injury caused by negligence, or for fraud.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Updates to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.